how and when will i receive my pension payslips and P60s?

If you have registered for MyPension.com, you will be able to login and view your payslip every month. If you have not registered for MyPension.com, a paper payslip will be sent to your home address in April and May each year, and if your net payment changes by more than £1 during the year.

If you have registered for MyPension.com, you will be able to login and view your P60 by 31 May each year. You can download your P60 if you need to send it to anyone, for example when claiming benefits. If you have not registered for MyPension.com, a paper P60 will be sent to your home address with your May payslip. You must keep this document for income tax purposes.

When will my pension be paid, and will it be the same day each month?

Most pensions are paid monthly in advance, on the first of the month. If the first of the month falls on a weekend or bank holiday, the payment will be made on the previous working day. For example, if you are due to be paid on 1 April but that’s a Sunday, we will move the payment date to the previous Friday, meaning that you will be paid on 30 March. This does not affect the way your income tax is calculated.

Some of our pensioners will always be paid on the last working day of the month, and there is also a small number of pensioners paid annually, biannually or quarterly. If you are paid on one of these payrolls, you will have been told in your retirement letter.

When will my pension increase?

Most pensions are increased each year on 1 April. A small number of pensioners will receive their increase on 31 March, or on the next available payment date if you are paid less frequently than monthly.

I have a query with my tax code, what should i do?

You will need to contact HMRC on 0300 200 3300, quoting your PAYE reference of 504/8560 and your National Insurance number.

I have changed my home address or bank details, what should i do?

Each year the Royal Mail returns several hundred letters to us because of out of date addresses. We also get some pension payments returned to us from banks because pensioners have forgotten to tell us that they have changed their bank details.

It is important that you tell us in writing if you move address or change your bank details. If you don’t tell us, we will temporarily suspend your pension payment until you tell us your new details. Once we have confirmed your new details, your pension plus any arrears will be paid to you.

For help on how to change your personal details, click here.